Frequently Asked Questions


How long is shipping and processing time?

Standard processing time is 3 to 5 business days. Please allow additional processing time for the following:

  • Sale (we typically experience a influx of orders during our sales promotions)

  • Holidays

Shipping

to ensure maximum freshness we only ship 2 day air/ground via FEDEX OR UPS.

Orders are shipped Monday - Wednesday only. Any order placed after Wednesdaywill be shipped the following week. Packages are insured up to the dollar amount paid. All sales are final.

* If a shipping delay is experienced after you have received your tracking email please notify the carrier from which your package was shipped.

NO P.O. BOXES ALLOWED

How long will my sea moss remain edible?

Keep your sea moss refrigerated in a airtight container for up to 3 weeks. discard after 21 days


Can I freezemy sea moss gel?

Absolutely. Be sure to transfer your sea moss into a freezer safe container. Freeze up to 2 months.


How much sea moss should I consume?

If this is your first introduction to sea moss we suggest 1 tablespoon daily. After a weeks time you can increase to a maximum of 3 tablespoons daily.


Where do you get your sea moss?

Our wild crafted Irish sea moss is responsibility harvested from the beautiful Caribbean waters of Jamaica. Sun dried to ensure the integrity of the sea moss is maintained and shipped in food safe containers.


Do you offer wholesale?

We are currently putting together a wholesale program. Sign up for our email list for all the latest updates concerning wholesale.


Do you have an influencer program?

Yes. Send an email to shopseamossandco@gmail.com to discuss further.


Does my delivery come with insurance?

Absolutely. If your package arrives damaged. Be sure to file a claim with the postal provider for the amount of your purchase. Please also provide the postal provider with your tracking number and current contact information.